FAQ

 

Why am I having trouble adding and keeping items in my cart?

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How do I get a printed catalog?:

At this time, a printed catalog is not available.

 

How do I order by phone?:

Call us toll free to place an order at 1.800.889.5686.

 

How do I order online?:

Here at www.stickingtobusiness.com we offer secure, convenient online ordering. Our complete catalog is online and available for you to see 24 hours a day, 7 days a week. Not comfortable ordering online? Browse our online catalog and call us toll-free at 1.800.889.5686 to order!

 

How do I order by fax?:

Place your order at our 24 Hour FAX Line: 1-402-397-4781

 

How do I order by mail?:

Send your order to:
Directly from the heart, Inc.
PO Box 347
Boys Town, NE 68010-0347

 

How do you handle shipping?:

as quickly as your ideas come to you. For that reason, we have made it our policy to ALWAYS send your orders by US Priority Mail or UPS ground, rather that US First Class Mail, so that you receive your product as swiftly and reliably as possible. We adopted this non-negotiable policy with you, the customer, in mind. With US Priority Mail and UPS Ground Shipping, you always will know that your order is just a matter of a few days away from your door.

Shipping Chart
Total Order
Shipping
Shipped By
Up to $12.00
$4.50
Priority Mail
$12.01 to $49.99
$5.95
Priority Mail
$50.00 to $99.99
$7.50
UPS Ground
Over $100.00
Free*
UPS Ground
Alaska & Hawaii
*Add $2.00
Priority Mail
Canada
*Add $7.50
Air Mail Parcel Post
*Alaska & Hawaii, add $2.00 shipping to orders over $50.00, including orders over $100.00. *Canada, add an additional $7.50 to regular shipping charges. (Allow 4-10 Shipping Days.) Call for UPS Next Day Air or UPS 2nd Day Air rates.



Once a year, Directly from the heart, Inc. offers Free Shipping on orders of $35.00 or more. However, if you live in Alaska or Hawaii, a $2.00 up charge applies, and in Canada, a $7.50 up charge is added. This promotion excludes orders on our partner site www.designalabel.com

What are my payment options?:

We accept Visa, MasterCard, Discover, American Express, Discover, Checks and Money Orders. Sorry, no C.O.D.’s. A $25.00 charge is added to all returned checks. All prices in U.S. funds and payment must be made in U.S. dollars.

 

Is there sales tax?:

Sales tax is applicable to residents of Nebraska only.

 

When will it be delivered?:

We make every effort to have all items in stock and to ship your order within 48 hours. Allow 7-10 business days to receive your order. If an item is temporarily out of stock, we will ship your order in its entirety when the back ordered item arrives in the studio.

Prices and products within this catalog are subject to change without notice.

 

What's your guarantee?:

We know you’ll love our products that that’s why we stand behind them 100%. If you’re not happy with your purchase, send it back. We’ll cheerfully issue a refund, replacement of credit (less shipping) provided the returned items are received in their original condition within 30 days of date of purchase. Absolutely no returns on personalized items.

 

How do I place a custom order?:

If you have a need for custom labels or post-it notes in quantity, contact us for a quote. Minimum Post-it order is 500 pads. Minimum label order is 1,000.

 

Can I do rush orders?:

2nd Day Air and Next Day Air UPS are available. Please call for rates.

 

Are gift certificates available?:

Gift Certificates are available on the website! Please click here to place your gift certificate order»